What kind of products do you sell?
We specialize in handcrafted art and crafts, including home décor, paintings, accessories, handmade gifts, and custom artwork. Each piece is created with care, making every item unique.
Are all your products handmade?
Almost ! but not all. 95% of our items listed on our website is made by hand, with a focus on craftsmanship, originality, and attention to detail.
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Do you accept custom or personalized orders?
Absolutely. We love working on custom commissions! You can request a personalized item by contacting us at support@gifteriumtown.com].
How do I place an order?
Simply browse our shop, choose your items, and click “Add to Cart.” Once you’re ready, go to checkout to complete your purchase.
What payment methods do you accept?
We accept major credit/debit cards, Netbanking, UPI and other secure payment gateways supported by our platform. All payments are processed securely.
Can I cancel or modify my order after placing it?
If you need to cancel or change your order, please contact us within 12 hours of placing it. Once the item has been processed or shipped, cancellations may not be possible.
Do you ship internationally?
Currently, we ship only within India. If you want international shipment, feel free to reach out — we may be able to accommodate your request.
How long does shipping take?
Processing time for most orders is 2 business days. Delivery times vary by location:
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Domestic: 3–7 business days
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International: Yet to start
You’ll receive tracking info once your order has been shipped.
What shipping carriers do you use?
We use reliable carriers such as India Post, dtdc, delhivery, ship rocket depending on your location and shipping option selected at checkout.
Will I receive a tracking number?
Yes, once your order has shipped, we’ll email you a tracking number so you can follow your package.
What is your return policy?
Since our items are handmade, we typically do not accept returns unless:
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The item arrived damaged
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You received the wrong item
In such cases, contact us within 48 hours of receiving your order with photos and videos of receiving and unpacking and we’ll resolve the issue.
Do you accept exchanges?
No Exchanges allowed
What should I do if my item arrives damaged?
We’re so sorry! Please email us at [support@gifteriumtown.com] with photos and videos of receiving and unpacking of the damaged product and packaging within 48 hours of delivery. We’ll work with you to resolve it quickly.
How do I request a custom piece?
You can request a custom or personalized item by emailing us directly at [support@gifteriumtown.com]. Please include as many details as possible of customization needs.
How long do custom orders take to complete?
Custom orders may take between 2–10 business days, depending on the complexity of the design. We’ll provide a time estimate once we confirm your request.
Can I see a preview or draft before the final product is shipped?
Yes, for most custom artwork, we’ll send you a draft or preview for approval before completing the final product.
How can I reach you?
We’re happy to help! Contact us via:
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Email: [support@gifteriumtown.com]
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Phone/WhatsApp: [7605914205]
What are your customer service hours?
We respond to messages 7 days a week from 10 AM to 6 PM IST. We do our best to reply within 24–48 hours.
Do you offer wholesale or bulk order discounts?
Yes! We offer wholesale pricing and discounts on large/bulk orders for events or businesses. Please contact us for details.
Still have questions? Get in touch — we’re always happy to help!